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Customer Policy

Privacy Policy

Saavex respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Saavex mobile application and related services.

1. Information We Collect

Depending on how you use our services, we may collect:

  • Name, email address, phone number, and delivery address

  • Account and profile information

  • Order and transaction details

  • Location information, when permission is granted

  • Device and application information

  • Information provided when contacting customer support

2. How We Use Your Information

We may use your information to:

  • Create and manage your account

  • Process and manage orders

  • Provide delivery and related services

  • Communicate order updates and important notifications

  • Improve our app, services, and user experience

  • Provide customer support

  • Prevent fraud and maintain security

  • Comply with legal obligations

3. Location Information

The app may request access to your location to provide location-based services, including identifying delivery addresses and improving order and delivery services. You can manage location permissions through your device settings.

4. Sharing of Information

We may share necessary information with restaurants, stores, delivery partners, payment service providers, and other service providers only when required to provide our services.

We do not sell your personal information to third parties.

5. Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information. However, no method of electronic storage or transmission is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce our agreements.

7. Your Choices

You may update certain account information or manage app permissions through your device settings. You may also contact us regarding questions about your personal information.

8. Children's Privacy

Saavex is not intended for children under the age required by applicable laws to independently use our services. We do not knowingly collect personal information from children without appropriate authorization.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through the support options available in the Saavex application or website.